EFG Companies Strengthens Industry Leadership with Gold and Silver Stevie® Awards for Innovation and Revenue Impact
EFG Companies has once again reinforced its position as a leader in the automotive and powersports service contract and F&I solutions space, earning both Gold and Silver honors at the 20th Annual Stevie® Awards for Sales & Customer Service. The latest recognition brings the company’s total Stevie® Award count to an impressive 42 accolades, underscoring a long-standing commitment to innovation, data-driven decision-making, and employee-led performance improvement.
The Stevie® Awards for Sales & Customer Service are widely regarded as the world’s premier awards program recognizing excellence in customer service, contact center performance, business development, and sales leadership. Organizations from across industries compete annually, with winners selected by an international panel of judges based on measurable impact, innovation, and results. EFG’s 2026 honors include a Gold Stevie® Award for Contact Center of the Year and a Silver Stevie® Award for Cross-Functional Sales Collaboration Team of the Year, each highlighting a different but equally critical pillar of the company’s growth strategy.
Together, these awards reflect EFG’s ability to translate employee insight and cross-departmental collaboration into tangible financial outcomes for its dealer clients, while simultaneously elevating the customer experience.
Gold Stevie® Award: Contact Center of the Year
EFG Companies earned the Gold Stevie® Award for Contact Center of the Year (<100 Seats) in the Financial Institutions category, a recognition that highlights the company’s innovative approach to operations and employee engagement. Central to this achievement is EFG’s Idea Tank program, an internal initiative designed to capture and implement improvement ideas generated by team members across the organization.
What sets EFG apart is the active role played by its Operations team, whose members account for more than half of all Idea Tank submissions. These employees work directly with contracts, claims, and customer interactions on a daily basis, providing them with a unique, firsthand understanding of where inefficiencies exist and where opportunities for improvement can be unlocked.
Rather than relying solely on top-down directives, EFG empowers its operations professionals to identify practical solutions that improve workflow, reduce friction, and enhance the overall customer journey. Their insights have proven instrumental in advancing EFG’s operational excellence while delivering measurable financial benefits to dealer partners.
The results speak for themselves. Ideas generated through the Idea Tank program have:
- Increased productivity by more than 1,000 person-hours annually
- Reduced claim cycle times by 24 to 48 hours
- Delivered over $3 million in underwriting profit to EFG dealer clients
These improvements not only enhance internal efficiency but also translate directly into better service levels for dealers and contract holders. Faster claim processing, clearer communication, and streamlined workflows contribute to stronger dealer relationships and higher consumer satisfaction—two outcomes that are essential in today’s competitive automotive and powersports landscape.
Stevie® Awards judges praised EFG’s approach, noting that the Operations team successfully combined front-line customer care with back-office expertise to deliver industry-leading service and significant process improvements. Judges also highlighted the company’s ability to maintain an A+ Better Business Bureau rating and consistently high Google review scores, even as it scales innovation and operational change.
For EFG, the Gold Award is more than recognition—it validates a culture that encourages employees at every level to contribute to the company’s success and reinforces the belief that meaningful innovation often starts closest to the customer.
Silver Stevie® Award: Cross-Functional Sales Collaboration Team of the Year
EFG’s Silver Stevie® Award for Cross-Functional Sales Collaboration Team of the Year recognizes a very different, yet equally impactful achievement: the rapid development and launch of the Million Mile Limited Engine Protection Loyalty Program for the powersports market.
Designed to address mounting challenges faced by both dealers and consumers, the program was conceived, built, and launched in just 60 days—a timeline that impressed Stevie® judges and showcased EFG’s ability to align sales, product, legal, IT, and marketing teams around a shared objective.
The Million Mile program was created in response to growing cost pressures in the powersports segment, where rising repair expenses and increased consumer sensitivity to ownership costs have made differentiation more critical than ever for dealerships. EFG recognized an opportunity to deliver a solution that would simultaneously strengthen dealer profitability and improve customer loyalty.
The result was a complimentary engine protection offering unlike anything else in the market. Through the program, EFG dealers receive:
- A no-cost loyalty product that differentiates them from competing dealerships
- Increased back-end revenue through a wrap vehicle service contract
- Stronger, longer-lasting consumer relationships
- A powerful tool to drive repeat visits to the dealership service department
For consumers, the benefits are equally compelling. The complimentary protection shields them from potentially expensive engine repairs—often the most critical and costly component of a powersports vehicle—while reinforcing trust in the dealership that provided the coverage.
Since its launch, the Million Mile Limited Engine Protection Loyalty Program has delivered exceptional results. EFG’s Powersports division has recorded a 45% year-over-year revenue increase, with the majority of that growth directly attributed to the new program. Gains have been realized through both expanded sales within existing dealer accounts and a notable increase in new dealer acquisition.
Looking ahead, EFG projects that participating dealerships will see an 11% increase in unit sales, along with an average $325 in additional revenue per powersports vehicle sold. These figures demonstrate how strategic collaboration across departments can produce solutions that drive sustained growth for both the provider and its dealer partners.
Stevie® judges described EFG’s effort as a “textbook example of cross-functional sales collaboration,” emphasizing how the company successfully aligned multiple internal teams to solve a specific market challenge in record time.
A Culture Built on Empowerment and Accountability
According to Jennifer Rappaport, President and CEO of EFG Companies, the 2026 Stevie® Awards are a direct reflection of the organization’s intentionally cultivated culture.
“These awards reflect the culture we’ve built at EFG—one where innovation isn’t limited to leadership, but is driven by team members who are closest to our clients, partners, and contract holders every day,” Rappaport said. “The success of these programs shows that when people are empowered with the right incentives, tools, and shared accountability, the results can be extraordinary.”
Rappaport emphasized that EFG’s approach to growth centers on listening—listening to employees, listening to dealers, and listening to the evolving needs of consumers. By combining data analytics with frontline insight, the company continues to deliver solutions that are both innovative and practical.
A Legacy of Excellence
The 2026 honors mark the twelfth consecutive year that EFG Companies has received multiple national awards for excellence. To date, the company has earned 15 Gold Stevie® Awards, reflecting sustained leadership in customer engagement, operational performance, and product innovation within the consumer protection and automotive F&I industries.
As EFG continues to expand its portfolio and deepen relationships across automotive and powersports markets, the latest Stevie® Awards reinforce a clear message: innovation thrives where employee insight, collaboration, and accountability converge.
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