ChargePoint Unveils Next-Generation Software Platform Built to Manage Any EV Charging Operation
ChargePoint one of the world’s most established electric vehicle (EV) charging networks, has introduced a major new version of its flagship software—the ChargePoint Platform. Rebuilt from the ground up, the new platform serves as a comprehensive, future-ready system designed to manage any EV charging environment, from single-site workplace chargers to global fleet networks and multi-vendor infrastructure.
With electrification accelerating worldwide, the industry is searching for software that can bring together diverse hardware, energy constraints, operational goals, and driver needs. ChargePoint’s latest platform release aims to be that unifying layer, delivering AI-powered insights, modularity, enhanced reliability, and seamless integration with both ChargePoint and third-party hardware.
According to ChargePoint CEO Rick Wilmer, the new platform represents a transformational leap in how charging operations are deployed and managed. “The new ChargePoint Platform is more than just modernized software—it is a catalyst for an electrified future,” he said. “ChargePoint has manifested our deep expertise in EV charging to deliver the industry’s most advanced software platform, complemented by robust hardware integration that enables customers to accelerate the transition to sustainable mobility, regardless of what charger models they are operating.”
Purpose-Built for Every Corner of the EV Ecosystem
The ChargePoint Platform is designed for an expansive set of users, including:
- Fleet operators
- Commercial property owners
- Vehicle OEMs
- Charge point operators (CPOs)
- Utilities and energy providers
- Workplace and multifamily charging hosts
Early adopters have already deployed the system in real-world settings ranging from dense urban transit depots to long-distance highway corridors. These early deployments demonstrate the platform’s ability to handle diverse conditions, hardware types, and operational complexities.
One such customer is Verizon, where the new platform has significantly improved charging oversight. Mitch Johnson, Senior Manager of Global Real Estate, Energy and Sustainability at Verizon, noted: “The ChargePoint Platform has transformed how we manage our EV charging operation. Features like the AI data assistant, enhanced search, and instant session details have made data analysis faster and more intuitive. The platform is helping us achieve our energy management goals more efficiently than ever before.”
Key Platform Capabilities: Intelligence, Automation & Deep Integration
1. AI-Driven Optimization Across the Network
Artificial intelligence is central to the platform’s upgraded architecture. The system continuously analyzes:
- Charger utilization patterns
- Station health and diagnostic data
- Fleet schedules and vehicle context
- Local energy availability and pricing
- Demand peaks and congestion trends
With this information, the platform enables:
- Optimized charging schedules
- Predictive maintenance alerts
- Dynamic pricing strategies
- Energy load balancing
- Enhanced driver experiences through proactive issue resolution
This AI-enabled intelligence reduces downtime, cuts operational costs, and improves the performance and consistency of charging services.
2. Intelligent Demand Management with Waitlist
To help sites maximize throughput without investing in additional infrastructure, ChargePoint has enhanced its Waitlist feature. Drivers can opt into a digital queue when a charger is full, receive notifications when a spot becomes available, and start charging with minimal delays.
For operators, this ensures:
- Higher charger utilization
- Reduced site congestion
- Better customer satisfaction
- Lower need for costly hardware expansions
Waitlist enables stations to serve more drivers with the same physical infrastructure.
3. Frictionless Station Activation for Installers
ChargePoint has re-engineered the onboarding experience to make deployments faster and consistent across different site types. Integration with the ChargePoint Installer App now allows:
- Rapid activation of multiple stations
- Reliable onboarding regardless of charger model
- Step-by-step guidance for hardware and network setup
This reduces installation time, improves accuracy, and ensures chargers are ready for drivers as soon as they are powered on.
4. Intelligent Monitoring and Control with Data Assistant
The platform offers both pre-configured and customizable dashboards, allowing operators to visualize real-time metrics, identify trends, and troubleshoot issues quickly.
Operators can view performance metrics such as:
- Station uptime
- Driver session data
- Fleet charging patterns
- Energy usage
- Revenue and pricing impacts
The AI-powered Data Assistant takes this even further, allowing users to ask simple questions—e.g., “Which site had the highest downtime this week?”—and receive instant answers.
5. Dynamic Energy Management to Reduce Costs
With electrification expanding, energy management is becoming one of the largest operational challenges. The new platform addresses this with:
- Real-time load balancing
- Demand response capabilities
- Automated reduction of consumption during peak utility pricing
- Support for renewable energy and storage integrations
- Utility pricing signal mapping
This ensures that operators can reduce energy costs without compromising charging availability or speed.
6. Smarter, Transparent Pricing Tools
Pricing is now more flexible, transparent, and customizable. Operators can set pricing based on:
- Demand
- Energy costs
- Time of day
- Congestion
- Business goals
The platform is designed with trust and transparency at its core, ensuring drivers clearly understand pricing while giving operators full control to optimize revenue.
7. Tools to Enhance Driver Experience
The platform places significant emphasis on driver satisfaction. Operators can now:
- Monitor real-time driver issues
- Receive alerts when driver experience is impacted
- Configure personalized access and pricing rules
- Reduce downtime through intelligent issue detection
These capabilities help create a consistent, reliable experience that keeps drivers loyal.
8. Two Software Packages: CMS Suite & CMS Studio
ChargePoint now offers its software in two formats:
CMS Suite:
A turn-key, ready-to-use set of features designed for straightforward deployments such as workplaces, retail centers, or fleets.
CMS Studio:
A fully modular system allowing charge point operators to build highly customized solutions, particularly useful for complex, large-scale, or multi-country charging networks.
9. Full OCPP Support: Manage Any Charger
A major upgrade is full plug-and-play support for any OCPP-compliant charger—regardless of brand or model. Operators can:
- Onboard third-party chargers
- Monitor and control mixed-vendor networks
- Standardize analytics and reporting across all chargers
This is crucial for businesses seeking flexibility while still maintaining a unified management layer.
10. Scalable, Secure, Cloud-Native Architecture
ChargePoint’s new architecture blends the best features of:
- Its turnkey enterprise management system
- Modular tools for advanced CPOs
- Its fleet telematics ecosystem
The platform includes:
- End-to-end encryption
- Continuous monitoring
- Cloud-native scaling
- Fast deployment of new updates
- Hardened infrastructure security
This ensures high reliability for operators rolling out networks at global scale.
A Brand-New User Experience
ChargePoint has redesigned the user interface to be more modern, visual, and intuitive. The new UI includes:
Personalized Dashboards
Users can create custom views tailored for operations, fleet management, facilities, finance, or sustainability roles.
Real-Time Insights
Interactive visual dashboards show charger status, energy usage, and session analytics in real time.
Simplified Workflows
Guided workflows, instant alerts, and single-click actions reduce complexity for both small teams and large enterprise operators.
Mobile-First Design
The system automatically adapts to desktops, tablets, and smartphones for on-the-go management.
Global Accessibility
Built-in accessibility features and multilingual support ensure inclusivity for diverse teams worldwide.
Advancing ChargePoint’s Mission
ChargePoint’s long-term mission is to make EV charging accessible, reliable, and sustainable for everyone—from consumers to global enterprises. The new ChargePoint Platform underscores that commitment and is now rolling out to customers across multiple regions.
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