Charger Help and Epic Charging Launch Industry’s First Fully Integrated EV Charger Operations & Maintenance Management Platform
In a landmark move to boost the reliability and efficiency of electric vehicle (EV) charging infrastructure, ChargerHelp, a leading innovator in EV charger maintenance technology, has announced a strategic partnership with Epic Charging, a prominent provider of charge point management software. Together, they have unveiled the industry’s first fully integrated operations and maintenance (O&M) management solution, signaling a new era of streamlined service, transparency, and accountability for EV charging networks.
This partnership directly addresses one of the most critical pain points in the rapidly expanding EV ecosystem: charger downtime. While the number of EV charging stations continues to grow across the U.S. and globally, so too does driver frustration with unreliable equipment. According to a J.D. Power report published in Q4 2024, a staggering 20% of EV drivers were unable to complete a charge at public stations, often due to hardware failures, communication errors, software glitches, or payment system issues. As electrification scales, so too must the systems that support charger uptime and performance.
The new integrated solution is designed to confront this challenge head-on. By uniting ChargerHelp’s EMPWR platform—a comprehensive O&M technology suite designed to handle remote diagnostics and field technician dispatch—with Epic Charging’s charge point management system (CPMS), the two companies have built a robust, user-friendly ecosystem for charger operations. This integration allows EV charging network operators, site hosts, fleet managers, and other stakeholders to manage charger performance, diagnose issues, and resolve service incidents within a single interface.
A Seamless, Data-Driven O&M Experience
At the core of this partnership is a powerful software integration that enables real-time data sharing and automation between EMPWR and Epic’s CPMS. The systems are connected via API, with full support for third-party platforms including Zendesk, HubSpot, and others. This ensures that O&M workflows can be embedded into broader customer service and CRM environments, streamlining intervention processes across diverse operations.
Users of the new platform benefit from several key capabilities:
- Unified Dashboard: A centralized view of charger health, service requests, and maintenance history across locations—accessible through Epic’s CPMS interface.
- Live Synchronization: Automatic sync with EMPWR’s data pipeline delivers up-to-the-minute updates on service status, technician dispatch progress, and ticket resolution.
- Remote Control Tools: Operators can run diagnostics, initiate remote resets, and temporarily mark chargers out of service without needing to switch between applications.
- Multi-Tenant Management: Support for large, distributed teams managing multiple properties or locations, with tiered access and control.
- Regulatory Compliance Reporting: Advanced analytics, exportable reports, and historical records to support compliance audits and internal performance monitoring.
A Critical Solution for a Maturing Industry
The timing of this partnership is especially significant. In California, where EV adoption is among the highest in the country, state regulators are now proposing legislation to enforce uptime standards. If passed, operators with excessive downtime could face penalties. As a result, ensuring chargers are not only deployed but also operational has become a matter of legal compliance in addition to customer satisfaction.
“The future of EV charging depends on reliability,” said Kameale Terry, Co-Founder and CEO of ChargerHelp. “That’s why our partnership with Epic Charging means so much. Together, we’ve created a seamless, integrated system that brings CPMS, ticketing, diagnostics, and dispatch under one roof—something this industry has needed for a long time. After five years of working alongside technicians and customers, we’ve seen how fragmented systems slow us down. This collaboration isn’t just about technology—it’s about building trust, setting a higher standard, and showing what’s possible when we lead with intention. I’m deeply proud of our team and grateful for the shared vision we’ve found in Epic.”
Prioritizing Uptime for Customers and Communities
By merging their capabilities, ChargerHelp and Epic Charging are setting a new precedent for operational excellence in the EV charging space. While early efforts in EV infrastructure focused heavily on installation and site deployment, today’s operators are increasingly judged on performance, reliability, and customer experience.
“We’ve heard from customers again and again: uptime is their number one concern,” said Michael Bakunin, CEO of Epic Charging. “This partnership with ChargerHelp gives our users the tools they need to resolve issues faster — and most importantly, stay ahead of what’s coming from both regulators and EV drivers. Operators can no longer afford to react to problems after the fact. With this integration, we’re enabling a proactive, transparent, and data-driven approach to charger maintenance.”
Bakunin emphasized that the new platform doesn’t just empower operators—it also strengthens public confidence in EV adoption. When drivers encounter out-of-service stations, it erodes trust in the broader transition to electric mobility. Ensuring that chargers work when drivers need them is key to building a sustainable, scalable EV infrastructure.
Empowering Technicians, Streamlining Service
Another important dimension of this integrated platform is its focus on field service efficiency. ChargerHelp’s EMPWR system was originally built with deep input from EV charger technicians, and that real-world insight continues to shape how the platform functions. It allows for faster ticket generation, optimized technician dispatching based on proximity and skill, and real-time status tracking throughout the service process.
By feeding this data into Epic’s CPMS, the new solution allows operators to follow every step of the service journey—seeing not just what went wrong, but how and when it’s being fixed. This transparency helps reduce service delays, minimize repeat visits, and maximize charger uptime.
A Model for Industry-Wide Collaboration
This integration is not just a product launch—it represents a larger trend in the EV charging sector toward interoperability, data transparency, and cross-platform collaboration. As the industry matures, siloed systems are no longer tenable. Operators, equipment providers, software developers, and field service teams must work together to create seamless experiences.
ChargerHelp and Epic Charging are leading by example, demonstrating what’s possible when partners align around a shared mission: delivering reliable, high-quality charging infrastructure that works for drivers, site hosts, and regulators alike.
With EV adoption projected to accelerate sharply through 2030, the need for stable, intelligent, and scalable O&M tools has never been greater. This partnership helps future-proof charging networks while directly addressing the concerns of today’s EV drivers—who expect fast, convenient, and functional charging every time they plug in.
As the new platform rolls out, both companies are already exploring additional features and partnerships. Future updates could include enhanced AI diagnostics, predictive maintenance capabilities, and deeper integrations with utility grid data, payment platforms, and vehicle OEM systems.
Ultimately, the collaboration between ChargerHelp and Epic Charging reflects a critical shift in the EV industry—from simply building infrastructure to ensuring that infrastructure works. For customers, that means fewer headaches. For operators, it means fewer lost revenues. And for the planet, it means a smoother, faster transition to sustainable transportation.
