Manheim Pennsylvania Named defi MANAGED SERVICING Remarketing
In a recognition that highlights excellence in performance and customer service within the automotive remarketing industry, Manheim Pennsylvania has been named the 2024 Auction of the Year by defi MANAGED SERVICING Remarketing, a division of defi SOLUTIONS. This prestigious honor celebrates the auction’s standout achievements in helping lenders maximize vehicle resale value and streamline remarketing operations in an increasingly competitive environment.
A Legacy of Innovation and Partnership
defi SOLUTIONS, a leading provider of software, products, and services for lenders, has long been a driving force in transforming the auto finance ecosystem. With more than 30 years of experience, the company has developed an expansive suite of end-to-end solutions covering originations, servicing, and managed servicing for some of North America’s highest-volume auto lenders, banks, credit unions, and finance companies.
Known for its enterprise cloud and SaaS-based platforms, defi SOLUTIONS has consistently led the charge in modernizing lending technology. Through its defi MANAGED SERVICING Remarketing division, the company connects lenders with top-tier remarketing services that not only reduce turnaround time but also boost vehicle resale values—a vital metric in today’s dynamic used vehicle market.
The Auction of the Year Award is a part of defi’s long-standing National Quality Control Program, which sets benchmarks for excellence among remarketing partners. This year, Manheim Pennsylvania rose to the top of the rankings, earning the highest honor and distinguishing itself as a leader in service, operational excellence, and client satisfaction.
Recognizing the World’s Largest Auto Auction
Located in the heart of Pennsylvania, Manheim Pennsylvania is not just any auction—it is Manheim’s flagship location and holds the title of the world’s largest wholesale auto auction. It plays a central role in Manheim’s extensive network of more than 100 physical locations and mobile auctions across North America.
This is the first time that Manheim Pennsylvania has received the Auction of the Year recognition from defi MANAGED SERVICING Remarketing, making the achievement even more meaningful for the team behind its day-to-day operations.
“Congratulations to everyone at Manheim Pennsylvania,” said Steve Bissett, Vice President of Client Services at defi SOLUTIONS. “The entire team is phenomenal at delivering results and maximizing value for defi and our clients. We value our long-time partnership and look forward to continued success together.”
The selection criteria for this award are rigorous. To even qualify, an auction must be a member of the National Auto Auction Association (NAAA), be part of defi’s preferred auction network, and outperform its peers across several key performance indicators during the designated calendar year. This includes performance in areas such as speed of sale, accuracy, reconditioning quality, compliance, and overall client satisfaction.
Commitment to Excellence
At the heart of Manheim Pennsylvania’s achievement is a deeply rooted culture of innovation and operational excellence. As a flagship location, it has consistently set high standards for customer experience, vehicle handling, and auction-day operations. The facility’s scale and efficiency are matched only by its team’s dedication to service quality.
“We are incredibly honored to receive the Auction of the Year Award from defi SOLUTIONS,” said Emily Decker, General Manager of Manheim Pennsylvania. “This recognition is a testament to the dedication and hard work of our entire team. It inspires us to continue delivering exceptional solutions for our clients and partners. Thank you to everyone who contributed to this remarkable achievement.”
Manheim Pennsylvania has become a central hub for remarketing activity in the region, handling a vast volume of vehicles from a wide range of consignors, including captives, financial institutions, and fleet companies. The team’s ability to consistently deliver strong sales results and operational efficiency has earned the trust of leading industry partners, including defi.
Celebrating the Best in Remarketing
While Manheim Pennsylvania takes the top honor this year, defi SOLUTIONS also recognized two other standout performers in the remarketing space. Carolina Auto Auction of Williamston, South Carolina earned second place, while Manheim Riverside in Riverside, California took third. Both auctions demonstrated high levels of performance and client service throughout the year, further demonstrating the depth of talent and commitment within defi’s auction partner network.
These recognitions reflect the competitive and high-performing environment of the auto remarketing sector, where service providers are constantly refining their operations to deliver optimal outcomes for lenders and consignors. By evaluating and celebrating top performers annually, defi helps elevate industry standards and reinforces a shared commitment to continuous improvement.
Driving Value Through Strategic Remarketing
At its core, defi MANAGED SERVICING Remarketing is designed to help auto lenders recapture vehicle value efficiently and effectively—particularly for off-lease and repossessed vehicles. The program’s partnerships with top-tier vehicle remarketing companies ensure that lenders experience minimal delay in vehicle resale while benefiting from professional reconditioning, compliance oversight, and optimized auction placement.
defi’s auction evaluation process is a critical component of its remarketing strategy. Each year, the company analyzes performance data from across its preferred auction network to identify those locations that go above and beyond in delivering value to clients. The Award of the Year recognizes not only individual excellence but also helps build a roadmap for future collaboration and innovation.
The Future of Remarketing and Lending Solutions
As the auto finance and remarketing industries continue to evolve—with digital platforms, AI, and data analytics becoming more central to operations—partnerships like the one between defi SOLUTIONS and Manheim are playing a key role in shaping the future.
With increasing consumer demand for digital vehicle transactions and a used car market that remains robust, the ability to quickly and effectively remarket vehicles is more important than ever for lenders. By leveraging smart technology and trusted partnerships, defi SOLUTIONS is enabling its clients to meet these challenges head-on.
As for Manheim Pennsylvania, this latest accolade adds to its growing list of achievements and reaffirms its position as a leader in the auction world. The recognition from defi MANAGED SERVICING Remarketing not only celebrates past accomplishments but also sets the stage for continued excellence in 2025 and beyond.
