For the fifth consecutive year, TD Auto Finance, a division of TD Bank, N.A., has secured the top position in Dealer Satisfaction among National Prime Credit Non-Captive Automotive Finance Lenders, according to the J.D. Power 2024 U.S. Dealer Financing Satisfaction Study℠. TD Auto Finance earned an impressive score of 886 out of 1,000 in the non-captive national prime credit segment, surpassing the segment average by 128 points. The company excelled in all five factors assessed by the study: Funding Process, Credit Staff Relationship, Finance Provider Offerings, Sales Representative Relationship, and E-Contracting Process.
“At TD Bank, we are committed to delivering exceptional experiences for our customers,” said Matt Boss, Head of Consumer Banking at TD Bank. “Winning this award for five years in a row underscores the TD Auto Finance team’s unwavering dedication to prioritizing our customers, and I am immensely proud of their continued success.”
The J.D. Power 2024 U.S. Dealer Financing Satisfaction Study is based on feedback from 4,472 auto dealer financial professionals. Conducted from March through May 2024, the study evaluates dealer satisfaction across five segments of lenders: captive premium—prime, captive mass market—prime, non-captive national—prime, non-captive regional—prime, and non-captive sub-prime.
“It is a great honor to be recognized with the highest ranking once again, and I want to extend my gratitude to all our dealers who provided valuable feedback,” said Andrew Stuart, President and CEO of TD Auto Finance. “The insights we gain are crucial in our ongoing efforts to offer a superior experience for our dealer customers.”
