Demonstrating its commitment to a customer-first philosophy, Toyota Kirloskar Motor (TKM) inaugurated its first Company Owned Toyota Used Car Outlet (TUCO) in New Delhi, the second in India, under the brand name “Toyota U-Trust.” This initiative aims to provide customers with high-quality and safe used cars, ensuring convenience, transparency, and peace of mind during the buying and selling process. The new facility spans 15,000 square feet and can display over 20 Toyota certified vehicles.
TUCO serves as a retail touchpoint for buying and selling Toyota vehicles. Each car undergoes a comprehensive 203-point inspection based on global Toyota standards, including documentation verification and service history checks. Inspections cover safety, structural rigidity, and performance. The signature ‘MARU MARU,’ signifying ‘high quality precision cleaning’ exclusive to Toyota, further reinforces TKM’s commitment to a transparent and reliable used car market in India. Toyota U-Trust outlets aim to replicate the ambiance and customer experience of purchasing a brand-new vehicle.
Buyers can choose from a variety of high-quality Toyota models, assured of transparency, hassle-free documentation, and competitive pricing. The digitally integrated showroom enhances the customer experience by providing detailed vehicle history and valuation. Customers can also evaluate their vehicles online through the Toyota U-Trust website using the ‘valuate your car’ option. TUCO certified used cars come with a warranty of up to 30,000 kilometers or 2 years and up to 3 free services at any Toyota Service Center nationwide, reflecting Toyota’s customer-centric approach to after-sales service.
For sellers, TUCO offers competitive market prices and a hassle-free sales process.
Highlighting the company’s growing focus on the used car business, Mr. Takashi Takamiya, Vice President of Toyota Kirloskar Motor, stated, “The used car business is a key pillar of Toyota’s overall strategy in India, aligning with our vision of ‘Mobility for All’. The expansion of TUCO with our first outlet in New Delhi demonstrates our dedication to quality, reliability, and customer satisfaction. This new outlet upholds the standards synonymous with Toyota products and our benchmark service experience.”
With the Indian used car market projected to grow at a CAGR of 8% and currently being 1.3 times the size of the new car market, the sector holds significant growth potential. TKM’s recent expansion in Delhi and plans for more outlets across key cities underscore its strategy to create a seamless, transparent, and reliable used car market focused on quality and safety.
Mr. Atul Sood, Project Vice President of Toyota Kirloskar Motor, added, “The opening of the New Delhi TUCO facility marks a significant milestone for Toyota Kirloskar Motor. We are excited to expand our footprint in the used car market, providing customers with a trustworthy and transparent experience for buying and selling Toyota cars, with comprehensive value-added services under one roof.”
Every pre-owned vehicle undergoes refurbishment by Toyota technicians using genuine parts at exclusive centers. A thorough 203-point inspection, in accordance with global Toyota standards, ensures superior quality and reliability. Toyota’s guarantee of hassle-free after-sales service support further ensures a seamless and delightful ownership experience.
Toyota Kirloskar Motor entered the used car business in 2022 with the inauguration of its first facility in Bangalore, making TKM the first auto manufacturer in India to offer fully OEM (Original Equipment Manufacturer) refurbished used cars to customers.
