Agero and Hagerty Extend Longstanding Partnership to Enhance Premium Roadside Assistance for Driving Enthusiasts
Agero, a leading provider of white-label digital driver assistance services and roadside support solutions for automotive manufacturers and insurance companies, has renewed its long-term partnership with Hagerty, reinforcing a relationship centered on serving automotive enthusiasts and owners of specialty vehicles. The renewed multi-year agreement aims to further elevate the roadside assistance experience for members of the Hagerty Drivers Club®, ensuring they continue receiving high-quality, specialized support designed specifically for collector cars, classic automobiles, and enthusiast vehicles.
The partnership extension builds on a successful collaboration spanning more than two decades, reflecting both companies’ shared commitment to providing dependable roadside services tailored to drivers who often view their vehicles as more than simple transportation. For many Hagerty members, their cars represent passion projects, prized collectibles, and deeply personal investments. Recognizing these unique expectations, the renewed agreement emphasizes a customer experience focused on trust, transparency, and vehicle-specific care.
Supporting the Unique Needs of Specialty Vehicle Owners
Unlike traditional roadside assistance programs that primarily focus on everyday transportation vehicles, Hagerty Drivers Club members often own collector cars, vintage automobiles, performance vehicles, and other specialty models requiring specialized handling and service expertise. These vehicles frequently involve distinct transportation requirements, elevated care standards, and a greater emphasis on preserving vehicle integrity during roadside incidents.
Through the renewed partnership, Agero will continue delivering roadside assistance specifically designed for these needs. Whether members experience mechanical breakdowns, flat tires, battery-related issues, lockouts, or towing requirements, the service is intended to provide careful handling and knowledgeable support throughout the roadside experience.
Hagerty has long focused on supporting the automotive enthusiast community beyond insurance offerings. The company provides a broad ecosystem of services that includes vehicle insurance, buying and selling platforms, automotive media, enthusiast content, and major automotive events. The Hagerty Drivers Club, one of its flagship membership programs, provides benefits intended to make vehicle ownership more convenient and enjoyable for collectors and hobbyists.
According to Hagerty leadership, roadside support remains an essential component of delivering peace of mind to members who frequently travel with vehicles that may require specialized attention.
Lee Meeler, Vice President of Claims at Hagerty, emphasized the importance of choosing a partner capable of maintaining premium standards while adapting to changing industry expectations. He noted that Hagerty members are more than ordinary motorists, often considering driving a central part of their lifestyle and their vehicles deeply meaningful possessions.
Meeler highlighted that Hagerty’s broader mission is to make automotive enthusiasm easier and more enjoyable. As roadside assistance expectations continue evolving, the company believes Agero remains uniquely positioned to meet member needs through a combination of scale, operational expertise, and customer-focused care.
A Collaboration Delivering Measurable Results
Although the relationship between the two companies spans over twenty years, Agero and Hagerty have strengthened their collaboration significantly since 2017. During this period, the partnership has reportedly generated measurable improvements in key performance indicators, including service quality, customer retention, and member satisfaction.
Roadside assistance often plays a decisive role in shaping customer perception of an automotive brand or membership program. Delays, communication failures, or inadequate vehicle handling can quickly undermine trust. Recognizing this, both companies have prioritized a highly coordinated service model centered on visibility, responsiveness, and personalization.
Agero’s digital platform has played a major role in supporting these objectives. The technology enables real-time service tracking and communication, helping drivers stay informed during roadside incidents. For specialty vehicle owners who may feel heightened concern about vehicle handling or transportation, increased transparency can significantly improve confidence in the process.
The partnership has also reportedly contributed to stronger member retention and improved Net Promoter Scores (NPS), a widely used metric for measuring customer satisfaction and loyalty. By reducing uncertainty and improving the roadside experience, both organizations have sought to create stronger emotional connections with members while enhancing the overall value of Hagerty Drivers Club membership.
Technology-Driven Roadside Assistance
One of the defining features of the renewed partnership is the integration of modern digital technology into roadside support services. Consumer expectations surrounding service experiences have shifted significantly in recent years, with drivers increasingly demanding real-time updates, digital convenience, and personalized interactions.
To address these expectations, Hagerty Drivers Club members can access roadside assistance through Agero’s mobile web application. The platform allows users to request service digitally, monitor assistance progress, receive text message updates, and connect directly with support representatives throughout the process.
This mobile-first approach provides convenience while also reducing uncertainty during potentially stressful roadside situations. Rather than waiting without updates, members can track service progress in real time and maintain visibility into estimated arrival times and support status.
The system also enables more flexible interactions based on individual preferences. Some members may prefer digital self-service tools, while others value speaking directly with knowledgeable support agents who understand specialty vehicle concerns. Agero’s platform seeks to accommodate both approaches.
The emphasis on digital transparency aligns with broader trends across the automotive and insurance sectors, where customers increasingly expect seamless experiences supported by technology.
Nationwide Coverage Backed by Trusted Service Providers
Another major advantage of the partnership is Agero’s extensive nationwide network of roadside service providers. Coverage across all U.S. ZIP codes ensures Hagerty Drivers Club members can access assistance virtually anywhere, whether traveling through urban centers, rural communities, or remote scenic routes often favored by driving enthusiasts.
For owners of collectible and specialty vehicles, provider quality is especially important. Towing a classic car or transporting a rare performance vehicle requires expertise and care beyond what may be necessary for standard passenger vehicles. Improper handling can result in costly damage and diminished vehicle value.
To address these concerns, Agero maintains strict oversight of service provider performance and quality standards. The company works to ensure roadside professionals understand the specialized requirements involved in handling enthusiast vehicles.
This provider network also supports scalability, allowing the program to continue serving Hagerty’s growing member base while maintaining consistent service quality.
As enthusiasm for collector and specialty vehicles continues expanding, maintaining dependable nationwide support infrastructure will remain increasingly important for membership organizations focused on automotive lifestyles.
Data Insights Driving Continuous Improvement
Agero’s approach to roadside assistance extends beyond traditional dispatch coordination. The company leverages insights generated from approximately 14 million annual roadside interactions to improve service quality, response efficiency, and operational decision-making.
The large volume of service data allows Agero to identify trends, optimize dispatching practices, and improve response times. Data analytics also help the company better understand customer preferences and expectations, creating opportunities to refine service delivery continuously.
For Hagerty members, this translates into smarter roadside support with fewer delays and a more predictable customer experience. Enhanced dispatching intelligence can help ensure the right providers are assigned to specialty vehicles while minimizing friction throughout the assistance process.
Continuous improvement remains especially important in a rapidly evolving mobility environment where customer expectations continue rising and roadside assistance programs increasingly serve as strategic differentiators.
Henry Stroup, Vice President of Client Success at Agero, emphasized the unique expectations associated with specialty vehicle ownership. He noted that enthusiasts rightfully expect exceptional care for vehicles that often carry significant financial and emotional value.
Stroup pointed to Hagerty’s strong reputation among driving enthusiasts, highlighting the company’s ability to build trust through dependable service and peace of mind. He added that Agero remains committed to supporting this reputation through scalable roadside solutions that preserve personalized experiences and transparency.
Rather than viewing roadside assistance as merely a support function, Stroup described it as a strategic component capable of enhancing customer relationships, fostering innovation, and delivering long-term value.
Supporting Automotive Culture Beyond Emergencies
The relationship between Agero and Hagerty extends beyond roadside emergencies and digital assistance platforms. Since 2017, the companies have collaborated to support one of the automotive world’s most prestigious enthusiast events — the annual Pebble Beach Tour d’Elegance.
Held in conjunction with the renowned Pebble Beach Concours d’Elegance, the event showcases some of the world’s rarest, most historically significant, and meticulously restored vehicles. Participants drive their collector automobiles along California’s scenic Monterey Peninsula roads, offering enthusiasts an opportunity to experience these remarkable vehicles in motion.
During the event, Agero and Hagerty provide on-site roadside support to participants, helping ensure vehicles remain operational and protected throughout the journey.
The Tour d’Elegance serves as a rolling museum, bringing automotive history to life while giving spectators and enthusiasts rare opportunities to witness iconic vehicles outside traditional exhibition settings.
Supporting such an event highlights the partnership’s deep connection to enthusiast culture and reinforces its focus on preserving memorable driving experiences.
The renewal of the partnership signals confidence in the continued growth of enthusiast-focused automotive services and the importance of premium roadside support in maintaining customer satisfaction.
As collector vehicles, specialty automobiles, and enthusiast communities continue evolving, roadside assistance providers must adapt to increasingly sophisticated customer expectations. Digital convenience, specialized expertise, transparent communication, and nationwide reliability are becoming baseline requirements rather than optional enhancements.
By extending their collaboration, Agero and Hagerty are positioning themselves to meet these expectations while continuing to support drivers who view automotive ownership as a passion rather than a necessity.
For Hagerty Drivers Club members, the renewed agreement offers reassurance that assistance tailored to the unique requirements of specialty vehicles will remain available nationwide. For Agero and Hagerty, the partnership reflects a shared vision centered on improving the ownership experience for driving enthusiasts while reinforcing the trust that has defined their relationship for more than two decades.
Source Link:https://www.businesswire.com/
