INFINITI continues to prioritize exceptional client experience, as highlighted by its impressive performance in the 2024 J.D. Power U.S. Initial Quality StudySM (IQS). Rising 15 positions, INFINITI now ranks fourth in the premium market, with its 2024 INFINITI QX80 luxury SUV leading the Large Premium SUV segment for initial quality. Achieving a remarkable score of 187 problems per 100 vehicles (PP100), INFINITI surpasses the industry average of 232 PP100, marking a significant improvement from the previous year.
Bob Welby, senior director of Operations at INFINITI USA, expressed gratitude for the recognition, emphasizing INFINITI’s commitment to delivering value and convenience to its clients. He highlighted that INFINITI’s focus on quality reflects its dedication to enhancing the entire ownership experience, not just the vehicle itself.
The J.D. Power IQS assesses vehicle quality based on feedback from purchasers and lessees within the first 90 days of ownership, covering 227 potential issues across 10 categories. This year, the study also incorporates data from dealership repair visits, underscoring a comprehensive evaluation of initial vehicle quality.
The QX80, INFINITI’s flagship full-size luxury SUV, combines luxurious comfort with robust capability. The upcoming 2025 model promises a sophisticated design, premium seating accommodations across all rows, intuitive technology, and a commanding driving experience, set to debut in July.
INFINITI extends its commitment to clients through innovative programs like INFINITI Valet, offering convenient vehicle pickup and return for service, and the INFINITI Premium Care maintenance program, providing three years of scheduled service to streamline ownership.
This ongoing dedication to quality and customer satisfaction underscores INFINITI’s position as a leader in the premium automotive market, continuing to elevate the standard for luxury and service excellence.
